Privacy Policy

Premier Junk Limited
Last updated: 12/01/2026

1. Introduction

Premier Junk Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you interact with us.

This policy applies to information collected through our website, by telephone, email, online forms, or in person.

2. Who We Are

Premier Junk Limited is a company registered in England and Wales under company number 16521529.

Registered office:
Unit 3, Hardley Industrial Estate
Southampton
SO45 3NQ

Email: hello@premierjunk.co.uk

We are the data controller for the purposes of UK data protection law.

3. What Personal Data We Collect

We may collect and process the following personal data:

• Name
• Address (including collection address)
• Email address
• Telephone number
• Payment information (processed securely by third-party providers)
• Details about your enquiry or booking
• Communications with us (emails, calls, messages)
• Website usage data (via cookies – see our Cookie Policy)

We do not knowingly collect data from children.

4. How We Collect Your Data

We collect personal data when you:

• Request a quote or make a booking
• Contact us by phone, email or contact form
• Use our website
• Make a payment
• Communicate with us for customer service or complaints

5. How We Use Your Data

We use your personal data to:

• Provide quotes and carry out waste removal services
• Manage bookings and customer accounts
• Process payments and invoices
• Communicate with you about your service
• Handle complaints or enquiries
• Meet legal and regulatory obligations
• Improve our website and services

6. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contract: to provide services you request
• Legal obligation: to comply with waste, tax and regulatory requirements
• Legitimate interests: to operate and improve our business
• Consent: where required (e.g. marketing communications or non-essential cookies)

You may withdraw consent at any time.

7. Sharing Your Data

We may share your data with trusted third parties where necessary, including:

• Payment processors
• Accountants and professional advisers
• IT and website service providers
• Debt recovery services (where applicable)
• Regulatory or law-enforcement authorities where required by law

We never sell your personal data to third parties.

8. Data Storage & Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure.

Personal data is stored securely and only accessed by authorised personnel.

9. Data Retention

We retain personal data only for as long as necessary, including:

• Customer records: typically up to 6 years for legal and tax purposes
• Enquiries: up to 12 months if no booking is made
• Marketing records: until consent is withdrawn

10. Your Data Protection Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure of your data (where applicable)
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)

11. How to Make a Complaint

If you have concerns about how we handle your data, please contact us first:

Email: hello@premierjunk.co.uk

You also have the right to complain to the ICO:

Information Commissioner’s Office
Website: https://www.ico.org.uk

12. Cookies

Our website uses cookies to improve functionality and analyse performance.
For full details, please see our Cookie Policy.

13. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Premier Junk Limited
Unit 3, Hardley Industrial Estate
Southampton
SO45 3NQ

Email: hello@premierjunk.co.uk

End of Privacy Policy