Terms & Conditions

Last updated: 12/01/2026

1. About Premier Junk

1.1 These Terms & Conditions (“Terms”) apply to all waste removal, clearance and Skip Bag services provided by Premier Junk Limited (“we”, “us”, “our”).

1.2 Premier Junk Limited is registered in England and Wales under company number 16521529, with its registered office at:
Unit 3, Hardley Industrial Estate, Southampton, SO45 3NQ.

1.3 Premier Junk Limited holds a valid Waste Carrier Licence and is VAT registered where applicable. Details are available on request.

1.4 By booking any service with us — whether online, by telephone, email or in writing — you confirm that you have read, understood and agree to be bound by these Terms.

2. Formation of Contract

2.1 A contract is formed when we provide a quotation or estimate and you accept it by phone, online, email or in writing.

2.2 Any quotation provided prior to a site visit or physical inspection is an estimate only and may be revised once waste type, volume and access conditions are assessed in person.

2.3 These Terms take precedence over any terms proposed by the Customer unless expressly agreed in writing by Premier Junk Limited.

3. Scope of Service

3.1 We provide domestic, commercial and construction waste removal services, including loading, transportation and lawful disposal.

3.2 Services are carried out with reasonable care and skill. Any arrival times provided are estimates only.

3.3 The Customer is responsible for ensuring:

• Safe and unobstructed access to the waste
• Accurate information regarding waste type, volume and access
• Compliance with parking, access or site restrictions
• That no hazardous or restricted waste is included unless agreed in advance

3.4 If waste or access differs from what was described, we may:

• Revise the price prior to commencing work
• Decline to complete the service
• Apply an attendance or wasted-journey fee

3.5 The Customer confirms they are authorised to have the waste removed and agrees to indemnify Premier Junk Limited against all claims arising from unlawful or incorrect instructions.

4. Payment & Pricing

4.1 VAT
All prices are subject to VAT at the applicable rate unless stated otherwise.

4.2 Pricing basis
Pricing considers waste volume, type, density, labour, time and access conditions.

4.3 Estimates
Estimates provided before arrival may be adjusted following on-site assessment.

4.4 Attendance / booking fees
Some bookings require a non-refundable attendance or booking fee once a collection slot has been allocated, except where cancellation complies with clause 7.1.

4.5 Payment timing
Payment is due at the time of collection unless an approved commercial credit account exists.

4.6 Credit accounts
Commercial invoices are payable within 30 days of the invoice date. Failure to pay may result in suspension or withdrawal of credit facilities.

4.7 Late payment
Overdue balances may incur:

• Interest at 8% above the Bank of England base rate
• Reasonable administrative and recovery costs

4.8 Additional charges
Additional charges may apply for heavy waste, undisclosed access issues, hazardous items, overfilled Skip Bags, wasted journeys or specialist disposal.

4.9 Ownership of waste
Waste remains the Customer’s responsibility until collection is completed and paid for in full.

5. Customer Responsibilities

The Customer agrees to:

• Provide accurate waste information
• Ensure safe working conditions
• Obtain any required permissions
• Avoid undisclosed hazardous or restricted waste
• Indemnify Premier Junk Limited against losses arising from breach

6. Prohibited & Hazardous Waste

The following require prior agreement and may incur additional charges:

• Asbestos or asbestos-containing materials
• Clinical or biological waste
• Gas bottles or cylinders
• Oils, fuels or solvents
• Paint tins and chemicals
• Fluorescent tubes
• Car batteries
• White goods containing refrigerants
• Loose or mixed plasterboard

Undisclosed hazardous waste may result in refusal of service, wasted-journey fees or specialist disposal charges.

7. Cancellations & Refunds

7.1 Free cancellation applies with 24 hours’ notice before the scheduled collection.

7.2 Late cancellations may incur attendance or wasted-journey fees.

7.3 Failed collections due to access issues, safety concerns or incorrect information may still be chargeable.

7.4 Consumer cancellation rights
Consumers booking at a distance may have a 14-day cooling-off period under the Consumer Contracts Regulations.
Where you request service to begin within this period, cancellation rights may be lost once the service is fully completed or charges may apply for work already carried out.

8. Liability

8.1 Nothing limits liability for death or personal injury caused by negligence.

8.2 Total liability is limited to the amount paid for the service.

8.3 We are not liable for indirect or consequential losses.

8.4 Any damage claim must be reported in writing within 7 days of service completion.

8.5 We are not responsible for damage arising from fragile surfaces, poor preparation or unavoidable contact during waste removal.

9. Skip Bag Services

9.1 Skip Bags are supplied for placement on private land and for non-hazardous waste only.

9.2 Bags must not be overfilled, contaminated or inaccessible.

9.3 We may refuse collection or apply charges if bags exceed safe lifting limits (often up to approximately 1,500kg, depending on waste type and conditions).

10. Data Protection

We process personal data in accordance with the UK GDPR and the Data Protection Act 2018. Full details are set out in our Privacy Policy.

11. Complaints

Complaints should be submitted to:
hello@premierjunk.co.uk

12. Insurance

Premier Junk Limited maintains public liability insurance appropriate to the nature and scale of the services provided.

13. Events Beyond Our Control

We are not liable for delays caused by events outside our reasonable control, including severe weather, vehicle breakdowns or regulatory restrictions.

14. Assignment

Rights may not be transferred without written consent.

15. Governing Law

These Terms are governed by the laws of England and Wales.

End of Terms & Conditions